Contact Us & Grievance Officer

We're here to help, Monday to Saturday.

Customer support

Email: contact@hellobacho.com (we reply within 24 hours)
Call / WhatsApp: +91 85789 93084
Hours: Monday to Saturday, 10:00 AM – 6:00 PM

Last updated: 12 October 2026

Business details

Legal name: Kritumbh Ventures Pvt Ltd
Registered office: Ward No 55, Revenue Circle, 50b, New Holding 134c/22, Pahari, Sampatchak - 800007, Patna, Bihar, India

Grievance Officer

As required by the Consumer Protection (E-Commerce) Rules, 2020 and the IT Act, 2000:

Name: Shivam Kumar
Designation: Grievance Officer
Email: contact@hellobacho.com
Phone: +91 85789 93084
Address: Ward No 55, Revenue Circle, 50b, New Holding 134c/22, Pahari, Sampatchak - 800007, Patna, Bihar, India

How we handle complaints

  • Write to the Grievance Officer with your order number and details of the issue.
  • We acknowledge every complaint within 48 hours.
  • We resolve complaints within one month of receiving them.
  • If you are not satisfied, you can contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.