Refund & Returns Policy

Our promise

You can request a return, replacement or refund within 3 days of delivery for damaged, defective, wrong or missing items. We do not accept change-of-mind returns.

Last updated: 12 October 2026

What is covered

• Damaged or torn books, or misprinted or blank pages.
• Wrong item or an incomplete set (missing books).
• Change-of-mind returns (for example, if you no longer want the books) are not accepted.

Unboxing video

For damaged, wrong or missing items, please share a continuous, unedited unboxing video that shows the sealed package with its shipping label before opening. This helps us approve your claim quickly.

How to request a return

• Email contact@hellobacho.com or WhatsApp +91 85789 93084 within 3 days of delivery.
• Share your order number, a short description of the issue and the unboxing video or photos.
• We review requests within 24–48 business hours and, once approved, arrange a reverse pickup.
• Books should be returned with their original packaging.

Refunds

• Prepaid orders: refunded to the original payment method within 5–7 business days of approval.
• COD orders: we will ask for your bank account or UPI details and transfer the refund within 5–7 business days of receiving the returned item.
• Replacements are shipped free of charge.

Need help?

Contact contact@hellobacho.com or +91 85789 93084 (Mon–Sat, 10:00 AM – 6:00 PM). For unresolved complaints, see our Grievance Redressal page.