Return Policy

At HelloBacho, we take immense pride in the quality of our books and ensure they are packed with the utmost care. However, we understand that sometimes things might go wrong during transit.

To ensure a smooth and transparent resolution for any issues, please carefully read our Return and Refund Policy below.

1. The 3-Day Return Window

We accept return or replacement requests strictly within 3 days of the delivery date. If 3 days have gone by since your package was marked as delivered, unfortunately, we cannot offer you a refund or exchange.

We only accept returns or replacements under the following conditions:

  • You received a damaged or torn book.

  • You received the wrong item or an incomplete set (missing books).

  • The item has a clear manufacturing defect (e.g., misprinted or blank pages).

2. Mandatory Unboxing Video (Strictly Required)

To protect both our customers and our business from fraudulent claims, an unboxing video is mandatory for all return, refund, or missing item requests.

Guidelines for a valid unboxing video:

  • The video must show the package exactly as it was delivered, sealed in its original outer packaging.

  • The video must be continuous and unedited (no cuts or pauses).

  • The shipping label containing your name, address, and tracking number must be clearly visible in the video before opening.

  • The video must clearly capture the opening of the package and the defect/damage or missing items in the same continuous shot.

Note: Without a valid unboxing video, your return or refund request will be automatically rejected. Photos alone will not be accepted as proof of damage or missing items.

3. How to Initiate a Return or Replacement

If your package meets the above criteria, please follow these steps to raise a request:

  1. Contact Us: Send us an email at contact@hellobacho.com or WhatsApp us at +91 85789 93084 within 3 days of delivery.

  2. Share Proof: Attach the unboxing video and briefly explain the issue (e.g., "Received damaged book" or "Missing 1 book from the pack"). Include your Order Number in the message.

  3. Approval & Pickup: Our support team will review your video within 24-48 business hours. Once approved, we will arrange a reverse pickup from your delivery address.

  4. Condition of Items: The books must be returned in their original, unused condition along with the original packaging.

4. Refund Process

Once your return is received and inspected at our Patna facility, we will notify you of the approval or rejection of your refund.

  • Prepaid Orders: If approved, the refund will be processed back to your original method of payment (Credit Card, UPI, Net Banking) within 5-7 business days.

  • Cash on Delivery (COD) Orders: For COD orders, we will request your Bank Account or UPI details. The refund will be transferred to your provided account within 5-7 business days of receiving the returned item. Please note: Any COD handling charges applied at the time of order are non-refundable.

5. Cancellations

If you placed an order by mistake, you can cancel it before it is dispatched from our facility. Please WhatsApp us at +91 85789 93084 immediately with your Order ID. Once an order has been shipped, it cannot be canceled and will fall under the standard return policy.

Need Help? If you have any further questions regarding our policies, please don't hesitate to reach out to us at contact@hellobacho.com. We are always here to help our HelloBacho family!